FAQ

Your Questions - Answered.

View our helpful FAQ page. Cant find what your looking for? Feel free to drop us a line at info@urbanelectrica.com

Where Are You Located?

We are located in sunny Scottsdale, Arizona. Our retail location is located at 7101 E Stetson Drive Scottsdale, Arizona 85251. We are a top rated e-bike dealer & service center, that ships nationwide as well.

Why Buy From You?

Since we are based in Scottsdale, Arizona which allows us to provide exceptional customer service both locally & nationwide. Unlike the other guys based over seas, we provide our customers with affordable e-bikes, sold at the lowest sustainable price. Quality assurance & US based customer service is just a few of the reasons we are a top e-bike dealer across the nation.

Can I Test Ride?

Absolutely! If you are based in Arizona, stop by our retail location in Scottsdale, Arizona! If you are not based in Arizona, rest assured our products are backed with a 1-year warranty & 30 day return policy. Feel free to reach out to us at info@urbanelectrica.com.

Are You A Dealer?

Yes - we are an authorized e-bike dealer. We are not a manufacturer.

What Is Urban Electrica's Return Policy?

Urban Electrica E-Bikes Return & Exchange Policy:

Exchange Policy:

Urban Electrica is committed to ensuring customer satisfaction with our e-bikes. We offer a 30-day exchange policy from the purchase date of the product. To qualify for an exchange, the following conditions must be met:

  1. The bike must be in like-new condition with no damage.
  2. The odometer reading must be under 30 miles.
  3. Customers are entitled to one exchange only.
  4. Should the customer choose a more expensive bike, they are required to pay the price difference. Conversely, if they opt for a less expensive bike, the price difference will be refunded.

Refund Policy:

Urban Electrica provides a 30-day return policy in cases of definable mechanical issues or defects with the e-bike. To be eligible for a refund, the following criteria must be satisfied:

  1. The bike must be free of damage or scratches.
  2. The odometer reading must be less than 20 miles.
  3. Errors with customer assembly do not qualify for a refund. 

Please note that returns and exchanges will not be processed beyond the specified timeframes or if the conditions outlined above are not met. We strive to ensure a seamless experience for all our customers and appreciate your cooperation in adhering to our policies.

For any further inquiries or assistance, please contact our customer service team.

info@urbanelectrica.com